Privacy Policy

Placeholder content — final wording to follow. This page outlines the structure of the policy; the definitive wording will be reviewed and confirmed before launch.

We take your privacy seriously. This policy explains what information we collect, how we use it, and the choices you have. The Hormonist is a UK-registered pharmacy operating under the General Pharmaceutical Council (GPhC #2217091).

1. What we collect

  • Order & contact information — name, email, delivery address, phone number.
  • Medical information you provide — when ordering prescription medicines or consulting with our pharmacy team.
  • Payment information — handled directly by our payment processor; we do not store card numbers on our servers.
  • Usage information — cookies and analytics to understand how the site is used.

2. How we use your information

  • To fulfil your orders and dispense medicines safely.
  • To respond to consultations and questions from the pharmacy team.
  • To meet our regulatory obligations as a registered pharmacy.
  • To send you order updates and, if you opt in, marketing communications.

3. Lawful basis (UK GDPR)

We process your data under one of the following bases: contractual necessity (to fulfil your order), legal obligation (to comply with pharmacy regulations and medicines law), or your consent (for marketing, which you can withdraw at any time).

4. Sharing your information

We only share data with the providers we need to run the service — our courier (placeholder — Royal Mail), our payment processor, and our hosting/email providers. We never sell your data.

5. Your rights

Under UK GDPR you have the right to access, correct, delete, restrict, or port your personal data, and to object to processing. Contact support@thehormonist.com to exercise any of these rights.

6. Cookies

We use essential cookies (to keep you logged in, remember your basket) and optional analytics cookies. You can manage your preferences in the cookie banner at the bottom of the page.

7. Data retention

Order and medical records are kept for as long as required by pharmacy regulation (placeholder — typically 7 years). Marketing data is held until you unsubscribe.

8. Contact & complaints

Privacy questions? support@thehormonist.com. You also have the right to complain to the UK Information Commissioner's Office (ICO) at ico.org.uk.

Last updated: 13 May 2026 · Placeholder