Returns Policy
Placeholder content — final wording to follow. This page outlines the structure of the policy; the definitive wording will be reviewed and confirmed before launch.
We want you to be happy with your order. Please read the policy below before requesting a return — as a registered pharmacy there are limits on what we can accept back.
What you can return
- Unopened, sealed supplements within 30 days of delivery.
- Faulty or damaged items at any reasonable time — please send a photo when you contact us.
- Wrong item received — we'll arrange a replacement and a free return.
What we cannot accept back
For patient safety and pharmacy regulation reasons, we cannot accept returns of:
- Prescription-only medicines, even if unopened.
- Supplements that have been opened or where the safety seal is broken.
- Items not bought from us (including grey-market Pure Encapsulations products).
How to request a return
- Email us at support@thehormonist.com with your order number and the reason for the return.
- We'll reply within one working day with a returns address and any further instructions.
- Send the item back tracked (we recommend Royal Mail Tracked 24). Cost of return is yours unless the item is faulty or wrongly dispatched.
- Once we receive it, we'll process a refund within 5 working days to your original payment method.
Refund timing
Refunds reach your card within 5–10 working days of us processing the return, depending on your bank.
Questions
For anything else: support@thehormonist.com or 0203 988 0069.
Last updated: 13 May 2026 · Placeholder